Welcome to Neovend. By using our website (www.neovend.io), purchasing or leasing our products, or accessing our services, you agree to these Terms & Conditions. Please read them carefully.
The website is operated by Neovend GmbH (“Neovend,” “we,” “our,” or “us”).
These Terms apply to all users, including customers, partners, and visitors of our site.
Our services are designed for business-to-business (B2B) use only.
Neovend offers vending machines, leasing models, payment integrations, and related support services.
Product descriptions, specifications, and images on the website are for reference; final details will be confirmed in your order or leasing agreement.
Availability of products may vary by region.
Orders can be placed directly through our website or via consultation with our sales team.
Leasing contracts are subject to approval and credit checks.
Payment options include full purchase, down payment + installments, or leasing plans.
By placing an order, you confirm that you are legally authorized to represent your business.
All prices are shown in euros (€) unless otherwise stated.
Prices exclude VAT unless specified. EU VAT logic and reverse charge mechanisms are applied where applicable.
Payments are processed securely via Stripe Checkout.
Discounts, promotions, or financing options are applied according to the terms displayed at checkout.
Standard delivery times are 2–4 weeks after order confirmation, depending on product type and location.
Delivery and installation costs will be confirmed before finalizing the order.
Delays due to external factors (logistics, customs, supplier shortages) are not the responsibility of Neovend.
Certain services (resources, manuals, service requests) require a registered account via Memberstack.
You are responsible for maintaining the confidentiality of your login credentials.
Any unauthorized use of your account must be reported immediately.
Service requests can be submitted through our online portal using Tally forms and Uploadcare for file uploads.
Maintenance terms will be defined in your product or leasing agreement.
Neovend is not responsible for damage caused by improper use, third-party tampering, or non-authorized repairs.
Your data is collected and processed in line with our [Privacy Policy].
We comply with GDPR and EU data protection laws.
Third-party tools such as Stripe, Zapier, Calendly, and Pennylane may process data on our behalf under strict agreements.
All content on this website (logos, images, texts, layouts) is owned by Neovend unless otherwise stated.
You may not copy, reproduce, or use any material without prior written consent.
Neovend is not liable for indirect damages, loss of profits, or business interruptions caused by the use or malfunction of vending machines.
Our liability is limited to foreseeable damages under applicable law.
These Terms are governed by the laws of Germany / EU (adjust depending on registered headquarters).
Any disputes will be subject to the exclusive jurisdiction of the courts at our registered office location.
Neovend reserves the right to update these Terms & Conditions at any time.
Updates will be effective once published on this page, with the “Last Updated” date revised.
For questions about these Terms, please contact:
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