FAQ

Do you offer international support?

Currently, Neovend operates primarily across the EU market, but we can discuss specific international projects upon request.

What happens if my machine needs repair?

Our service network ensures quick response times. You can track service requests and upload documents directly in your customer dashboard.

How long does delivery and installation take?

Typical delivery and installation take 2–4 weeks after your order or leasing approval, depending on machine type and location.

How can I request service or maintenance?

Customers can log into their Neovend account to submit service requests. Files and details can be uploaded via our secure platform (Tally + Uploadcare integration). Our support team will respond promptly.

Do you support EU VAT and invoicing requirements?

Absolutely. Our checkout integrates VAT ID verification, reverse charge logic, and Stripe Tax to ensure compliance with EU tax regulations. Invoices can be managed via our Pennylane integration.

How does the payment system work?

Our machines support multiple payment methods including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and cashless terminals. All transactions are processed securely through Stripe.

Can I lease a vending machine instead of buying one?

Yes! Neovend offers flexible leasing options with transparent monthly rates. Leasing allows you to start with a low upfront investment and scale as your business grows.

What types of vending machines does Neovend offer?

We provide a range of smart vending solutions, including snack machines, beverage dispensers, and customizable modular systems with advanced features like cashless payments and remote monitoring.

Neovend provides innovative, modular vending solutions designed for flexibility, reliability, and modern retail environments.

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